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Giving Them What They Want, When They Want It

Giving Them What They Want, When They Want It

Glossy Poster 36x48
Accepted Poster for 2016 Access Services Conference, Atlanta, Georgia

To better understand user needs and acquire data for purchasing decisions, stakeholders from circulation and library IT collaborated in summer of 2014 to create a Web based request form for our gadget Lib-Guide. The form provided a means of collecting user requests, along with basic demographic information from the requester (item, user group, and college). The request service debuted in fall 2014 and has proven invaluable as a means of efficiently meeting “on demand” user requests for popular items, and also for collecting data to justify future purchase requests.